Returns & Exchanges

At Scarce, we understand the importance of perfection when investing in luxury horology; therefore, we offer a 14-day return window for items in their original, unworn condition with all security seals intact. Our dedicated concierge team ensures a seamless exchange or refund process to maintain the exclusivity and trust of your shopping experience.

Return Process

• 1.
  Initiate Request

  Contact our premium support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) and receive your secure shipping instructions.

• 2.
  Secure Packaging

  Carefully place the timepiece in its original manufacturer box, including all warranty cards, manuals, and protective films, then pack it into a discreet outer shipping container.

• 3.
  Insured Transit

  Affix the provided pre-paid, fully insured shipping label to your package and drop it off at an authorized courier location to ensure your high-value asset is protected during transit.

• 4.
  Inspection & Refund

  Once our master watchmakers verify the watch's condition and authenticity, your refund or exchange will be processed within 5 business days to your original payment method.